CARTOON:

PUZZLE:

What are the numbers on the top and base surface of this stack of dice?

Last month's solution:

Please feel free to give us your feedback by sending us an e-mail at: coach@wghill.com

QUOTE:

There is a great man who makes every man feel small. But the real great man is the man who makes every man feel great.
G. K. Chesterton

New Additions or Ideas:

• The book review is James Autry's 1991 "Love and Profit: The Art of Caring Leadership".  It seems an appropriate subject for this month.
• Try this Etiquette Quiz.  click to get to the site and then go PAST VENTURES and then to the episode of Oct 6, 1998. You'll find the quiz towards the bottom of the page.

Imagine:

To tap into both our imagination and step back and look at things from a greater perspective, take some time to answer the following question.  You can use this activity in a group setting to open up discussions as well.

What would the impact be in the workplace if men naturally hugged others and publicly shed tears in situations of grave consequence?

Tip for the Month: 

Showing and acting with courtesy is not rocket science but is a lot easier said than done.  

1. Remember to say thank you.
2. Use words like, excuse me, would you mind, that was very kind, I appreciate that, your welcome, please ...
3. Smile and make eye contact.  Believe it or not, this is probably the most powerful thing you can do.
4. Try to put yourself in the other person's shoes
5. Think before you go and put your foot in your mouth.  Count to 10 first; whether you are angry or not.
6. Return calls the same day but turn off your pager and cell phone when with others.  In fact ,don't use your cell phone in public places.
7. Be careful not to swear, curse or use derogatory language at any time.
8. Really listen and take what others have to say to you seriously.
9. Humour is fine but don't use sarcasm or put downs.
10. Don't interrupt or talk over people or change the subject suddenly.

Articles for the Month:

Getting and Giving Respect :Lessons I learned in the Arizona Desert by Tom Terez.

Another short piece can be found in this month's issue of Fast Company.  Scroll about 1/3 down the page to the remarks by Arno Penzias.

Next Month: Following on this theme, we will be addressing Ethics and Professional Code of Conduct.